Refunds & cancellations

If we cancel

If the event is cancelled, the ticket purchaser will be offered a refund of the ticket price through the original ticket seller and payment method. We are not responsible for separate travel or accommodation costs unless the law requires otherwise.

If we make a material change

If the date, city or essential nature of the event changes materially, we will explain the options by email, which may include keeping the ticket, transferring it where offered, or requesting a refund within a stated period.

If your plans change

Event tickets are for leisure services on a specific date and the usual 14-day cooling-off right does not generally apply. Tickets are therefore normally non-refundable when personal plans change. This does not affect rights for a cancelled, materially changed or misdescribed event.

Requesting help

Email our team with the order reference and purchaser email. If the booking platform provides a self-service refund or support route, using it may be the quickest option. Never send payment card details.